OUR SERVICES

For the Love of Customers™ Master Program

Inspired by the book “For the Love of Customers” - Built for teams that want to lead with service, build loyalty, and become unforgettable

Program Think Customer™

Team Training & Workshops

Empower your frontline teams to deliver exceptional service

Includes:

  • “For the Love of Customers” Workshop (core training based on the book)
  • Customer Empathy & Kindness Training
  • Handling Complaints with Care
  • Communication Skills for Support Teams
  • In-store, Call Center & E-commerce Training

 Delivered in-person or virtually | Customizable by industry

Program Think Leader™

Manager & Leader Training

Train your managers to lead teams that love their customers

Includes:

  • Coaching for Performance & Growth
  • How to Give Feedback That Builds Loyalty
  • Leadership Mindset: Service Starts With You
  • Building Customer-Centric Teams
  • Dealing with Escalations as a Leader

 Based on Mahmoud’s experience managing 2000+ global team members

Program Think Strategy™

Customer Experience Strategy Consulting

We help you build or revamp your CX program from the ground up

Services Offered:

  • Customer Journey Mapping
  • Experience Gap & Pain Point Audit
  • CX Playbook Design
  • Voice of the Customer Program Setup
  • Quality Assurance & Performance Frameworks
  • Loyalty & Retention Strategy

For scaling startups, customer-focused brands, and CX-driven enterprises

Program Build Strategy™

Executive Coaching & CX Advisory

Private 1:1 sessions for CX leaders, founders, or department heads who are committed to service excellence.

Options:

  • 1:1 CX Leadership Coaching
  • Fractional CXO Advisory
  • CX Due Diligence (for investors or startups)
  • Culture Change Roadmaps

 Confidential. Tailored. Strategic.

Let’s Speak Customer™

Keynotes & Speaking Engagements

Bring Mahmoud’s energy, passion, and wisdom to your event or team.

Topics Include:

  • “For the Love of Customers™” (Signature Talk)
  • Building a Culture of Customer
  • What Customers Remember (and Why)
  • How to Build Loyalty Through Culture
  • Reading Beyond Numbers (NPS, CSAT, etc.)
  • Coaching is the Ultimate CX Strategy

 Available for conferences, internal events, leadership retreats

The CX Toolkit (Coming Soon)

Digital Resources & On-Demand Learning

For self-paced learning and DIY improvement

Includes:

    • Self-Paced Masterclass: For the Love of Customers
    • CX Audit Toolkit
    • Customer Coaching Guide
    • “Certified Customer-Centric Excellence” Mini Course
    • Team Onboarding CX Playbook