OUR SERVICES
For the Love of Customers™ Master Program
Inspired by the book “For the Love of Customers” - Built for teams that want to lead with service, build loyalty, and become unforgettable
Program Think Customer™
Team Training & Workshops
Empower your frontline teams to deliver exceptional service
Includes:
- “For the Love of Customers” Workshop (core training based on the book)
- Customer Empathy & Kindness Training
- Handling Complaints with Care
- Communication Skills for Support Teams
- In-store, Call Center & E-commerce Training
Delivered in-person or virtually | Customizable by industry
Program Think Leader™
Manager & Leader Training
Train your managers to lead teams that love their customers
Includes:
- Coaching for Performance & Growth
- How to Give Feedback That Builds Loyalty
- Leadership Mindset: Service Starts With You
- Building Customer-Centric Teams
- Dealing with Escalations as a Leader
Based on Mahmoud’s experience managing 2000+ global team members
Program Think Strategy™
Customer Experience Strategy Consulting
We help you build or revamp your CX program from the ground up
Services Offered:
- Customer Journey Mapping
- Experience Gap & Pain Point Audit
- CX Playbook Design
- Voice of the Customer Program Setup
- Quality Assurance & Performance Frameworks
- Loyalty & Retention Strategy
For scaling startups, customer-focused brands, and CX-driven enterprises
Program Build Strategy™
Executive Coaching & CX Advisory
Private 1:1 sessions for CX leaders, founders, or department heads who are committed to service excellence.
Options:
- 1:1 CX Leadership Coaching
- Fractional CXO Advisory
- CX Due Diligence (for investors or startups)
- Culture Change Roadmaps
Confidential. Tailored. Strategic.
Let’s Speak Customer™
Keynotes & Speaking Engagements
Bring Mahmoud’s energy, passion, and wisdom to your event or team.
Topics Include:
- “For the Love of Customers™” (Signature Talk)
- Building a Culture of Customer
- What Customers Remember (and Why)
- How to Build Loyalty Through Culture
- Reading Beyond Numbers (NPS, CSAT, etc.)
- Coaching is the Ultimate CX Strategy
Available for conferences, internal events, leadership retreats
The CX Toolkit (Coming Soon)
Digital Resources & On-Demand Learning
For self-paced learning and DIY improvement
Includes:
- Self-Paced Masterclass: For the Love of Customers
- CX Audit Toolkit
- Customer Coaching Guide
- “Certified Customer-Centric Excellence” Mini Course
- Team Onboarding CX Playbook
